Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 975ph ("we," "us," "our," or the "Company") collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your," or "Player") of our online gaming platform accessible at https://975ph.cam and all associated services (collectively, the "Platform" or "Services").

This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable Philippine data protection laws. By accessing or using the 975ph Platform, creating an account, or providing any personal information to us, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Policy.

We are committed to protecting your privacy and ensuring the security of your personal information. This Policy applies to all personal information collected through the Platform, customer support interactions, email communications, and any other means by which you interact with 975ph. If you do not agree with the terms of this Privacy Policy, you must immediately cease using our Services and may not create or maintain an account with 975ph.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register for a 975ph account, participate in promotions, contact customer support, or otherwise interact with our Platform, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, national ID card number), photographs or scans of identification documents
• Contact Information: Email address, mobile phone number, residential address, postal code
• Account Credentials: Username, password (stored in encrypted format), security questions and answers
• Financial Information: Bank account numbers, e-wallet account details (GCash, Maya), cryptocurrency wallet addresses, payment card information (processed by third-party payment processors and not stored on our servers), transaction history, deposit and withdrawal records
• Communications: Content of communications with customer support, including live chat transcripts, emails, and WhatsApp messages, feedback and survey responses
• Verification Documents: Proof of identity, proof of address (utility bills, bank statements), proof of payment method ownership, selfies for facial verification

2.2 Information We Collect Automatically

When you access or use the 975ph Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information
• Connection Information: IP address, internet service provider, approximate geographic location (city and region based on IP address), time zone settings
• Usage Data: Pages visited, features accessed, games played, time spent on Platform, click patterns, navigation paths, referring and exit pages, search queries
• Gaming Activity: Bets placed, wagers made, game selections, win/loss history, bonus usage, responsible gaming tool settings, session duration and frequency
• Marketing Preferences: Response to promotional emails, promotional offers accepted or declined, marketing communication preferences

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment processors and financial institutions that verify your payment method and process transactions
• Identity verification services that confirm your identity and age
• Fraud prevention and security services that assess transaction risk
• Game providers and software platforms that supply games on our Platform
• Advertising and analytics partners that provide demographic and interest data
• Publicly available sources, including social media profiles and government databases (where permitted by law)

3. How We Use Your Personal Information

975ph uses your personal information for the following purposes, all of which are necessary for the performance of our contract with you, compliance with legal obligations, or based on our legitimate business interests:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your 975ph account
• Processing your deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and Platform features
• Tracking your gaming activity, maintaining game history, and calculating balances
• Processing and awarding bonuses, promotions, and loyalty rewards
• Responding to your inquiries and providing customer support
• Sending transactional communications about your account, including deposit confirmations, withdrawal notifications, and account status updates

3.2 Verification and Compliance

• Verifying your identity, age (21+ requirement), and eligibility to use our Services
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and international standards
• Detecting and preventing fraud, money laundering, terrorist financing, and other illegal activities
• Monitoring compliance with our Terms and Conditions and responsible gaming policies
• Cooperating with law enforcement, regulatory authorities, and legal proceedings as required by law
• Conducting internal audits and investigations

3.3 Platform Security and Improvement

• Protecting the security and integrity of the Platform and preventing unauthorized access
• Detecting and preventing technical issues, bugs, and system vulnerabilities
• Analyzing Platform usage to improve user experience, functionality, and performance
• Developing new features, products, and services
• Conducting market research and analyzing player preferences
• Testing and optimizing Platform components

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications about 975ph services (with your consent)
• Personalizing marketing messages based on your gaming preferences and activity
• Conducting customer satisfaction surveys
• Administering contests, tournaments, and special promotions
• Sending newsletters and platform updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account communication preferences, or contacting customer support. Note that even if you opt out of marketing communications, we will still send transactional and account-related messages that are necessary for Platform operation.

3.5 Responsible Gaming

• Implementing and monitoring responsible gaming tools, including deposit limits, loss limits, and self-exclusion
• Identifying problematic gaming behavior and intervening when appropriate
• Providing access to responsible gaming resources and support services
• Enforcing age restrictions and preventing underage gambling

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing transactions, managing your account)
• Legal Obligation: Processing is required to comply with legal requirements, including KYC/AML regulations, gaming license conditions, tax reporting, and cooperation with regulatory authorities
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, Platform security, business analytics, and service improvement, provided these interests do not override your privacy rights
• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications or participating in optional programs

5. How We Share Your Personal Information

975ph does not sell your personal information to third parties. However, we may share your personal information with the following categories of recipients for the purposes described in this Policy:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, cryptocurrency processors, and other payment service providers that process deposits and withdrawals
• Game Providers: Third-party software companies that supply casino games, live dealer games, slots, and other gaming content
• Identity Verification Services: Companies that verify your identity, age, and address using government databases and document authentication
• Fraud Prevention and Security Services: Providers that assess transaction risk, detect fraudulent activity, and protect against cyber threats
• Customer Support Platforms: Live chat software, email management systems, and CRM platforms
• Cloud Infrastructure Providers: Companies that host our servers and store data securely
• Analytics and Marketing Services: Tools that help us understand Platform usage and deliver targeted marketing

All service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize. They are not permitted to use your information for their own purposes or share it with others without our consent.

5.2 Regulatory and Legal Authorities

We may disclose your personal information to regulatory authorities, law enforcement agencies, courts, and other governmental bodies when required or permitted by law, including:

• Philippine gaming regulators and licensing authorities
• Financial intelligence units for AML/CFT reporting
• Law enforcement agencies investigating criminal activity
• Tax authorities for tax reporting and compliance
• Courts and tribunals in connection with legal proceedings
• Other governmental bodies as required by applicable laws and regulations

5.3 Corporate Transactions

If 975ph undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will notify you of any such transaction and the choices you have regarding your personal information.

6. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers, partners, or affiliated companies are located. These jurisdictions may have data protection laws that differ from Philippine law.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Entering into data transfer agreements incorporating standard contractual clauses
• Ensuring recipients are located in jurisdictions recognized as providing adequate data protection
• Implementing technical and organizational security measures
• Conducting data protection assessments of cross-border transfers

7. Data Security

975ph implements comprehensive technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major financial institutions
• Secure Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access
• Access Controls: Only authorized personnel with legitimate business need can access personal information, and all access is logged and monitored
• Authentication: Strong password requirements, account verification procedures, and optional two-factor authentication
• Network Security: Firewalls, intrusion detection systems, and regular security scanning
• Employee Training: Regular data protection and security training for all staff who handle personal information
• Vendor Management: Due diligence and contractual security requirements for all third-party service providers
• Incident Response: Documented procedures for responding to data breaches and security incidents

Despite our security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized account access or security breach.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration your account remains active
• Closed Accounts: After account closure, we retain personal information for at least five (5) years to comply with financial record-keeping requirements, AML regulations, and gaming license conditions
• Transaction Records: Financial transaction history is retained for seven (7) years in accordance with Philippine tax and financial regulations
• Marketing Communications: Contact information used for marketing is retained until you unsubscribe or request deletion
• Legal Claims: Information relevant to legal claims or disputes is retained until the matter is resolved and any applicable limitation periods expire

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request confirmation of whether we are processing your personal information and to obtain a copy of your personal information in our possession. You can access much of your personal information directly through your account dashboard.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. For changes to verified information (such as name or date of birth), you may need to contact customer support and provide supporting documentation.

9.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or you withdraw consent for processing based on consent. However, we may be required to retain certain information to comply with legal obligations or for legitimate business purposes (such as fraud prevention and accounting requirements).

9.4 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account preferences or by clicking unsubscribe links in our emails.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller where technically feasible.

9.6 Right to File a Complaint

If you believe we have violated your privacy rights, you have the right to file a complaint with the Philippine National Privacy Commission:

• National Privacy Commission
• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Avenue, Pasay City, Philippines 1308
• Email: [email protected]
• Telephone: (02) 8234-2228

9.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within fifteen (15) business days or as required by applicable law. We may request additional information to verify your identity before processing your request.

10. Cookies and Tracking Technologies

The 975ph Platform uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for Platform operation, including session management, security, and load balancing. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences and settings, such as language preference, currency selection, and responsible gaming limits.
• Analytics Cookies: Collect information about how you use the Platform, including pages visited, time spent, and navigation patterns. This helps us improve Platform performance.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. You can opt out of marketing cookies through your browser settings or our cookie consent tool.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain Platform features. You can manage cookie preferences through our cookie consent banner or your browser settings.

11. Third-Party Links

The 975ph Platform may contain links to third-party websites, services, or applications. This Privacy Policy applies only to our Platform and does not cover third-party sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

The 975ph Platform is intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the legal age, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to 975ph should contact us immediately at [email protected].

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on the Platform or sending an email to your registered email address. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

Your continued use of the Platform after we post or send notice of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Data Protection Officer: 975ph Privacy Team
• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available through our customer support portal

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within fifteen (15) business days. For complex inquiries, we may require additional time but will keep you informed of our progress.